We utilise FreshDesk for our support ticketing system.

Our online help desk is located at: https://decafy.freshdesk.com.

You can also raise a new support ticket by emailing us at: support@decafy.freshdesk.com.

Our office hours are Monday – Friday 09:00 – 18:00 GMT.

We try our best to reply to new tickets within one working day.

DECAFY Support Team